1. Introduction

Hart I.T. Solutions LLC ("Hart I.T. Solutions," "we," "our," or "us") respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request our technology services, communicate with our company, use our field service management platform, or participate in our SMS text messaging program.

2. Information We Collect

Depending on your interactions with us, we may collect the following information:

Personal and Contact Information

  • Full name
  • Business name and job title
  • Email address
  • Telephone and mobile phone numbers
  • Mailing, billing, and service addresses

Business and Service Information

  • Service requests and work-order details
  • Technician assignments and appointment schedules
  • Equipment and project information
  • Service records, invoices, and payment-related information
  • Communications with our staff and technicians

Website and Technical Information

  • IP address
  • Browser type and device information
  • Website usage and interaction information
  • Cookies or similar technologies, where used

SMS Messaging Information

  • Mobile phone number
  • SMS consent and opt-in records
  • Date and method of consent, where recorded
  • Text messages sent and received
  • Message delivery status
  • Opt-out requests and communication preferences

3. How We Use Your Information

Hart I.T. Solutions LLC uses personal information to:

  • Provide IT consulting, network infrastructure, technical support, structured cabling, and related services.
  • Process service requests and manage work orders.
  • Schedule appointments and dispatch technicians.
  • Communicate service updates, job assignments, and appointment information.
  • Maintain business and customer records.
  • Respond to inquiries and support requests.
  • Operate, maintain, and improve our website and field service management systems.
  • Protect against unauthorized access, fraud, and misuse.
  • Meet applicable legal and regulatory obligations.

4. SMS Text Messaging Privacy

Hart I.T. Solutions LLC operates an SMS notification program for technicians, contractors, and other individuals who explicitly consent to receive service-related text messages.

Messages may include:

  • New work-order assignments
  • Dispatch instructions
  • Appointment confirmations and reminders
  • Scheduling changes
  • Job-site information and service updates
  • Other work-related operational notifications

Message frequency varies depending on service activity and job assignments.

Message and data rates may apply.

You may opt out at any time by replying STOP to a message.

For assistance, reply HELP or contact info@hartit.net.

Participation in our SMS program is voluntary.

5. SMS Data Protection and Non-Sharing Policy

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Mobile phone numbers and SMS